Frequently Asked Questions

You asked. We answered. The Space & Beyond Box FAQS answers some of the frequently asked questions from curious space enthusiasts just like you.

What is in the Space & Beyond Box?

Each quarterly Space & Beyond Box features a collection of 6-8 specially curated space-themed items at a savings of over 30% off retail prices. The Box includes intriguing, high-quality items and exclusive products not available anywhere else!

How much does a subscription cost?

Quarterly subscriptions start at $49.95.

Extra shipping and handling apply to Canadian and international orders. Canadian shipping is $9.95 per box. International is $11.95 per box.

What subscription plans are available?

Only quarterly plans are available which include 1 box and automatically renew at the same frequency.

When will my subscription ship?

Boxes ship on the 15th of the month in February, May, August, and November. If you subscribe within 45 days of this shipping date, you will receive this quarter’s box. If you subscribe more than 45 days after this shipping date, you will receive next quarter’s box.

For example, if you subscribe on March 10th, you are still within 45 days of the shipping date of the February box (which ships on February 15th) so you will receive the February box. However, if you subscribed on April 10th, you are more than 45 days after the February shipping date so your first box will ship in May.

When does my subscription renew?

Subscriptions automatically renew on the 1st of the month in February, May, August, and November. Subscriptions renew at the same frequency and cost as your current subscription.

Quarterly Subscriptions: If your first box was the November box, your subscription will automatically renew at the quarterly rate on February 1st.

How do I cancel my subscription?

To cancel your subscription, log into your Billing Portal via the link you received in your new customer email or contact Customer Care by Email or phone (866)930-0980. Your subscription will be canceled and will not renew at the end of your subscription term.

Unfortunately, due to the provisions of discounts and bonus items, we are not able to issue refunds once payment has been processed. You can cancel at any time to prevent from being billed again, though you will continue to receive all shipments for which you’ve already paid.

Can I buy just one box?

Yes!

Subscribe with the quarterly plan and you will receive and be charged for one box at a time. If you receive the first box and love it, do nothing and you will continue to receive the box each quarter. If you do not like it, you can cancel online before the 1st of the month during which the next box ships (February, May, August, or November) to prevent it from being billed again.

Subscribers get access to purchase individual boxes at 25% off at any time as part of their subscriber perks.

If you are not a subscriber, you can shop past boxes at MyScienceShop.com.

Are your subscription boxes customized to me?

Boxes are customized for each quarter’s theme but not for each customer. You can expect to receive a different assortment of products in each box, including several exclusive items you won’t find anywhere else! 

What t-shirt sizes are available in the box?

We currently offer t-shirts in sizes small, medium, large, x-large, and xx-large. Additional sizes are not available at this time due to maintaining the cost of the box. Visit your billing portal at any time to update the t-shirt size on your subscription.

How do I update my shipping or billing information?

To update your shipping or billing information, log into your Billing Portal via the link you received in your new customer email or contact Customer Care by Email or phone (866)930-0980.

What is your return policy?

Boxes are non-returnable. Subscriptions must be canceled before the 1st of the month when boxes ship to receive a refund for that quarter’s box. Boxes ship February, May, August, and November.

Unfortunately, due to the provisions of discounts and bonus items, we are not able to issue refunds once payment has been processed. You can cancel at any time to prevent from being billed again, though you will continue to receive all shipments for which you’ve already paid.

What if an item in my box is damaged or missing?

If a product in your box is damaged or missing, contact Customer Care by Email or phone (866)930-0980 to request a replacement product.

Are coupon codes available?

Yes! From time to time, Space & Beyond Box coupon codes will be available. Sign-up for emails from Space & Beyond Box or follow us on Facebook or Instagram to be the first to hear of these special discounts.

Subscribers to the box also can receive $10 off future boxes for any customers they refer to the Space & Beyond Box. To access your referral coupon code, log into your billing portal. Share this code with friends and family so they can get 50% off their first box. When they subscribe to the box, you’ll receive $10 off your next box!

When will I receive my first box?

Your first box will arrive 4-6 weeks after they are ordered.

Where in the world do you ship to?

The Space & Beyond Box ships throughout the United States, Canada, and internationally. Shipping fees will vary by region.

How much does shipping cost?

For a limited time, shipping is free on subscriptions shipping to the contiguous US.

Canadian shipping is $9.95 per box.

International is $11.95 per box.

What if I haven’t received my box?

If you have not received your box, contact Customer Care by Email or phone (866)930-0980.

Do you have a referral program?

Yes! Upon subscribing to the box, you will receive your new customer email which includes information on creating an account and accessing your unique referral code. This code can be shared with anyone you would like. If they use this code when subscribing to the Space & Beyond Box, you will receive $10 off your next renewal. The customer you referred will also receive 50% off their first box. If you need to access your referral code at any time, log into your Billing Portal to view your code.

Are there any benefits to subscribing to the Space & Beyond Box?

Yes, in addition to receiving the quarterly box with 6 or more amazing astronomy-themed products, you will also receive fun surprises, exclusive giveaways for Space & Beyond Box subscribers, access to purchase past boxes at 25% off, and special deals and discounts from Astronomy magazine, MyScienceShop.com, and our partners.

Can I reorder any of the boxes or items?

Individual past boxes are available to subscribers as part of your subscriber perks or can be added to your new subscription when you first subscribe.

Are there other ways to be part of the Space & Beyond Box community?

Yes, go beyond the box by following us on Facebook and Instagram and subscribing to the newsletter.

Have an amazing product that you’d like included in an upcoming Space & Beyond Box? Want to sponsor an item or Box? Please contact contact@spaceandbeyondbox.com.

For media inquiries, please contact contact@spaceandbeyondbox.com.