Frequently Asked Questions

Got a question? We have the answer!

You asked. We answered. Here are answers to some of the frequently asked questions from curious space enthusiasts just like you.

What is in the Space & Beyond Box?

Each quarterly Space & Beyond Box features a collection of 5-7 specially curated space-themed items at a savings of over 30% off retail prices. The Box includes intriguing, high quality items and exclusive products not available anywhere else!

How much does a subscription cost?

Quarterly subscriptions start at $49.95 and include free shipping for U.S. customers. Extra shipping and handling applies to Canadian and international orders. Canadian shipping is $3.00 per box. International is $5.00 per box. Subscribe for 2 quarters or annually and save up to 10% off!

What subscription plans are available?

Quarterly, 2 quarter, and annual plans are available.

Quarterly subscriptions include 1 box and automatically renew at the same frequency for $49.95 (plus applicable s/h).

2 Quarter subscriptions include 2 boxes and automatically renew at the same frequency for $46.70 per box or $93.41 total (plus applicable s/h).

Annual subscriptions include 4 boxes and automatically renew at the same frequency for $44.80 per box or $179.20 total (plus applicable s/h)

Can I buy just one box?

Yes! Subscribe with the quarterly plan and you will receive and be charged for one box at a time. If you receive the first box and love it, do nothing and you will continue to receive the box each quarter. If you do not like it, you can cancel online at anytime.

Are your subscription boxes customized to me?

Boxes are customized for each quarters theme but not for each customer. You can expect to receive a different assortment of products in each box, including several exclusive items you won’t find anywhere else!

How do I cancel my subscription?

To cancel your subscription, log into your Billing Portal via the link you received in your new customer email or contact Customer Care by Email or phone (866)930-0980.

How and when will I be charged?

Your credit card in your Space & Beyond Box account will be automatically charged based on your selected subscription plan. Subscriptions automatically renew on the 1st of the month before the next box ships and will renew at the same frequency as your current subscription. Boxes ship in November, February, May, and August.

How do I update my shipping or billing information?

To update your shipping or billing information, log into your Billing Portal via the link you received in your new customer email or contact Customer Care by Email or phone (866)930-0980.

What is your return policy?

Boxes are non-returnable. You can cancel your subscription at any time and receive a refund on any boxes  that have not shipped. Subscriptions must be cancelled before the 1st of the month when boxes ship to receive a refund for that quarters box. Boxes ship February, May, August, and November. 

What if an item in my box is damaged or missing?

If a product in your box is damaged or missing, contact Customer Care by Email or phone (866)930-0980 to request a replacement product.

Are coupon codes available?

Yes! From time to time, Space & Beyond Box coupon codes will be available. Sign-up for emails from Space & Beyond Box or follow us on Facebook or Instagram to be the first to hear of these special discounts.

Subscribers to the box also can receive $5 off future boxes for any customers they refer to the Space & Beyond Box. To access your referral coupon code, log into your billing portal. Share this code with friends and family so they can get $5 off their first box. When they subscribe to the box, you’ll receive $5 off your next box!

When will I receive my first box?

Your first box will arrive 4-6 weeks after they are ordered.

Where in the world do you ship to?

The Space & Beyond Box ships throughout the United States, Canada, and internationally. Shipping fees will vary by region.

How much does shipping cost?

Shipping to the United States is free for a limited time. Additional shipping and handling fees apply to Canada and international orders. Canadian subscriptions are additional $3.00 s/h per box and international are additional $5.00 s/h per box.

What if I haven’t received my box?

If you have not received your box, contact Customer Care by Email or phone (866)930-0980.

Do you have a referral program?

Yes! Upon subscribing to the box, you will receive your new customer email which includes information on creating an account and accessing your unique referral code. This code can be shared with anyone you would like. If they use this code when subscribing to the Space & Beyond Box, you will receive $5 off your next renewal. The customer you referred will also receive $5 off their first box. If you need to access your referral code at any time, log into your Billing Portal to view your code.

Are there any benefits to subscribing to the Space & Beyond Box?

Yes, in addition to receiving the quarterly box with 5 or more amazing astronomy-themed products, you will also receive fun surprises, exclusive giveaways for Space & Beyond Box subscribers, and special deals and discounts from Astronomy magazine, MyScienceShop.com, and our partners.

Can I reorder any of the boxes or items?

Not at this time. All Space & Beyond Boxes and the products within the box must be purchased as part of a subscription plan.

Are there other ways to be part of the Space & Beyond Box community?

Yes, go beyond the box by following us on Facebook and Instagram and subscribing to the newsletter.

Email

Customer Service 

Call

(866) 930-0980

Have an amazing product that you’d like included in an upcoming Space & Beyond Box? Want to sponsor an item or Box? Please contact contact@spaceandbeyondbox.com.

Media Inquiries

For media inquiries, please contact contact@spaceandbeyondbox.com.

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